What Should Be Included in a Replacement Window Contractor’s Warranty?

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When it is time to replace your windows, it is important to make sure they come with a both an installation warranty and a manufacturer’s. These warranties are there to provide you, the buyer, with the confidence that if the product doesn’t perform as it should, it will be replaced or fixed at no extra cost.

Understanding warranties can be a daunting process, but it is important you are informed of your rights should anything go wrong with your purchase. Your windows play a vital role in the overall functionality and safety of your home, so it is important you invest in quality products and workmanship that are both backed by a warranty. In this article, we will be looking at what should be included in a replacement window contractor’s warranty so you can be sure you are not only working with a trustworthy contractor but that you are also covered in the event of a faulty product or poor quality workmanship.

Why Are Warranties Important?

Warranties are a guarantee from a service provider that their product and/or service achieves a certain standard. Should the product or service fall short of that standard, you have a right to seek repairs or a replacement. A plan is important because it gives you the confidence that should a problem arise, the manufacturer, supplier or contractor will:

  • repair the product, or
  • replace the product, or
  • fix a problem if related to the service or workmanship

Questions to Ask Your Replacement Windows Contractor

Before signing with a replacement windows contractor, it is important you ask a few questions about their warranty. Some questions we recommend you ask are:

  • Do all your replacement windows come with a replacement plan?
  • How long is the plan for?
  • Does the plan cover all parts of the replacement window?
  • Is the plan limited or full?
  • Does the plan cover labor?
  • If a problem does occur, how quickly will my window be fixed or replaced?
  • Is the plan transferable?
  • Are there any exclusions?

These are just a few questions to get you started. A trustworthy home improvement contractor will easily be able to answer all of these questions. The thing to remember is that window warranties are not required by law, which could leave you in a bind if your new windows are not working the way they are supposed to. That is why it is vital to ask your contractor the above questions to ensure your windows are covered for both your peace of mind and your wallet.

Not All Warranties Are the Same

It is important to note that not all window warranties are the same. There are some lifetime warranties that come with everything you would want and need covered, there are some limited lifetime warranties, and there are some pro-rated warranties (which means your windows are not covered after 5 to 10 years). Some warranties are only accepted for a certain timeframe, such as 10, 20 or 30 years. Furthermore, window warranties differ in what they cover. Sometimes a window will only cover the hardware and not the glass or frame. Again, it is vital you ask your contractor what is included before taking them on as your window replacement contractor. It is also important to always read the fine print because there are often loop-holes that catch many homeowners out.